Frequently asked questions

Corner Pantry Co. is a grocery store located in Downtown Vancouver, offering a wide selection of products, from fresh produce to pantry staples. We provide quick delivery within 30 minutes through our dedicated app, making it easy for you to get your essentials fast.

At Corner Pantry Co., we pride ourselves on owning the entire service, from inventory management to delivery. Unlike other apps, we maintain real-time inventory to ensure that every item you order is exactly what you receive. This means no substitutions, ever. Our dedicated packers handle your items with care, and our riders deliver with precision, ensuring a 100% reliable service.

Our store is located at 191 Smithe Street, Vancouver, BC V5P 3Y7, right in the heart of Downtown Vancouver.

Our store is open daily from 8:00 AM to 11:00 PM. We're planning to operate 24 hours soon to better serve our customers.

Download the Corner Pantry Co. app, browse through our extensive selection of products, and place your order. You can then track your delivery on the app or go about your day while we take care of the rest.

You can order as many items as you like, as long as the total weight and volume are safe for our drivers to deliver. Whether it's a small grocery list or a full pantry restock, we've got you covered.

Yes, we charge a $4.95 delivery fee for orders under $25. Delivery is free for orders of $25 or more.

Currently, we offer delivery within Downtown Vancouver. We plan to expand our delivery areas in the future, so stay tuned!

You can modify your order within a short window after placing it. Please contact our customer service team immediately for assistance. To cancel, reach out to our customer service team whether your order has been delivered or not, and they’ll give you all the options. We’ll always do our best to help.

We only list items that are in stock at the time of your order. In the rare case that a product becomes unavailable, our support team will contact you promptly to resolve the issue.

We accept major credit and debit cards through our app. Currently, we do not accept Apple Pay or Google Pay.

Absolutely! You can tip through the app using your existing payment methods. It's a great way to show appreciation for our hardworking riders, and the process is completely contact-free.

Yes, our riders keep 100% of the tip. We don't take any portion of it, so feel free to give generously if you’re happy with the service.

No need to book a slot! We focus on the present moment and offer super-fast delivery, so you can order whenever you need and get your items quickly.

Add your address in the Corner Pantry Co. app to see if we deliver to your location. Currently, we serve Downtown Vancouver, but we're expanding soon, so stay tuned!

We deliver using a network of riders with bikes and scooters, ensuring safe and efficient delivery of your groceries right to your door.

If you're not home, our rider will attempt to leave your delivery in a safe place. If that's not possible, we'll cancel the order and issue a refund.

Yes, we accept returns and exchanges for certain items within a specified period. Please refer to our return policy on our website or contact customer service for more information.

We value your feedback! You can provide feedback through our app, website, or by contacting our customer service team directly. Your input helps us improve our service.

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You can reach our customer service team via phone at (778) 800-6281 or email at support@cornerpantry.ca. Our support hours are Monday to Sunday, 8:00 AM - 11:00 PM PST.